Customer satisfaction was measured using the TRI*M method from TN-Gallup, which describes satisfaction using the TRI*M index. This index combines total customer satisfaction, willingness to recommend the company to others, re-buying inclination and competitive advantage to one figure. For the Building Insulation Division the TRI*M index was 88, which is very good when compared to the international database. For the European manufacturing industry the TRI*M index average is 68. Using this measuring method Paroc is among Europe’s 10% best companies. According to the survey, the division’s strongest areas are product quality and our good reputation as a reliable supplier.

Technical Insulation is currently setting up a corresponding survey in four countries.

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